Privacy policy
TERMS OF SERVICE
Last Updated: [DATE]
OVERVIEW
This website is operated by Velvourn. Throughout the site, the terms "we", "us", and "our" refer to Velvourn. By accessing our website, placing an order, or using any of our services, you agree to be bound by these Terms of Service, our Refund Policy, Shipping Policy, and Privacy Policy.
If you do not agree with these Terms, please do not use our website.
PRODUCTS & ORDERS
Many products sold by Velvourn are made-to-order and produced specifically after an order is placed.
We reserve the right to refuse, limit, or cancel any order at our sole discretion, including orders suspected of fraud, unauthorized transactions, or violations of these Terms.
Customers are responsible for reviewing all product descriptions, sizing information, and order details before completing a purchase.
PRODUCT VARIATIONS
We make every effort to accurately display our products. However, minor variations may occur between product images and the final delivered item.
Minor differences in embroidery placement, stitching, thread appearance, garment measurements, fabric texture, and color representation shall not be considered defects.
Colors may appear differently depending on screen settings, lighting conditions, and photography.
CUSTOM-MADE PRODUCTS
Many Velvourn products are custom-made and produced specifically for individual customers.
By placing an order, you acknowledge that production resources, materials, labor, embroidery programming, and manufacturing time may be allocated shortly after purchase.
Refunds, cancellations, returns, and exchanges are governed by our Refund Policy.
PRICING & PAYMENT
All prices are displayed in U.S. Dollars (USD) unless otherwise stated.
We reserve the right to modify prices, product availability, promotions, and specifications at any time without notice.
Orders will not enter production until payment has been successfully processed.
SHIPPING & DELIVERY
Shipping and delivery estimates are provided for informational purposes only and are not guaranteed.
Velvourn is not responsible for delays caused by shipping carriers, customs authorities, weather conditions, labor disputes, governmental actions, or other circumstances beyond our reasonable control.
Risk of loss transfers to the customer upon delivery to the shipping carrier where permitted by applicable law.
QUALITY CONTROL
Every order undergoes quality inspection before shipment. Velvourn may photograph or video-record products during production, inspection, packaging, and dispatch for quality assurance, fraud prevention, and dispute resolution purposes.
Such records may be used as evidence when responding to chargebacks, payment disputes, claims, or legal proceedings.
INTELLECTUAL PROPERTY
All content on this website, including logos, branding, product designs, graphics, photographs, videos, text, and other materials, is the property of Velvourn and is protected by applicable intellectual property laws.
No content may be copied, reproduced, distributed, modified, or used without prior written permission.
PROHIBITED USES
You may not use this website for any unlawful purpose, fraudulent activity, or activity that infringes upon the rights of others.
We reserve the right to terminate access to our website or services for violations of these Terms.
DISCLAIMER OF WARRANTIES & LIMITATION OF LIABILITY
To the fullest extent permitted by law, all products and services are provided on an "as is" and "as available" basis without warranties of any kind except as expressly required by applicable law.
To the maximum extent permitted by law, Velvourn shall not be liable for any indirect, incidental, consequential, special, or punitive damages arising from the use of our website, products, or services.
Velvourn's total liability for any claim relating to a product or order shall not exceed the amount paid by the customer for the specific product giving rise to the claim.
GOVERNING LAW
These Terms of Service shall be governed by and construed in accordance with the laws of the State of New York, United States, without regard to conflict of law principles.
Any dispute arising from or relating to these Terms, our products, services, or website shall be subject to the exclusive jurisdiction of the state and federal courts located within the State of New York.
CHANGES TO THESE TERMS
We reserve the right to update or modify these Terms at any time. Continued use of the website following any changes constitutes acceptance of the revised Terms.
CONTACT INFORMATION
Questions regarding these Terms may be directed to:
Velvourn
Email: velvoran.co@gmail.com