CONTACT US

We're here to help.

Whether you have questions about an order, shipping, sizing, custom embroidery, or anything else, our team is happy to assist you.

Customer Support

Email: velvoran.co@gmail.com

Support Hours

Monday – Friday

We typically respond to all inquiries within 8 business hours, and often much sooner.

During periods of high demand, response times may be slightly longer, but we strive to assist every customer as quickly as possible.

Order Inquiries

When contacting us about an order, please include:

• Your order number

• Full name used for the order

• A brief description of your inquiry

This helps us assist you as quickly as possible.

Custom Embroidery

For custom embroidery requests, collaborations, or special projects, please contact us by email with your design details and requirements.

Before Contacting Us

You may find the answer to your question in our:

• Shipping Policy

• Refund Policy

• Terms of Service

• Privacy Policy

Thank you for choosing Velvourn.

Every Stitch Tells a Story.