PRIVACY POLICY

Last Updated: [DATE 01/06/2026]

OVERVIEW

Velvourn ("we," "our," or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, place an order, or interact with our services.

By using our website, you consent to the collection and use of information in accordance with this Privacy Policy.

INFORMATION WE COLLECT

We may collect the following information:

• Name

• Email address

• Phone number

• Billing address

• Shipping address

• Payment information

• Order history

• IP address

• Device and browser information

• Website usage data

Payment information is processed securely through third-party payment providers. Velvourn does not store complete credit card information.

HOW WE USE YOUR INFORMATION

We use your information to:

• Process and fulfill orders

• Provide customer support

• Communicate regarding purchases and shipments

• Improve our website and services

• Prevent fraud and unauthorized transactions

• Comply with legal obligations

• Send marketing communications when permitted by law

COOKIES AND TRACKING TECHNOLOGIES

Our website uses cookies, pixels, and similar technologies to improve user experience, analyze website performance, and support advertising and marketing activities.

You may disable cookies through your browser settings; however, some website features may not function properly.

SHARING OF INFORMATION

We may share your information with trusted third parties only when necessary to operate our business, including:

• Shopify

• Payment processors

• Shipping carriers

• Analytics providers

• Advertising and marketing partners

• Legal or regulatory authorities when required by law

We do not sell personal information for monetary compensation.

DATA SECURITY

We implement reasonable administrative, technical, and physical safeguards designed to protect your personal information.

However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.

DATA RETENTION

We retain personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, enforce agreements, and maintain business records.

YOUR RIGHTS

Depending on your location and applicable law, you may have the right to:

• Access your personal information

• Correct inaccurate information

• Request deletion of personal information

• Opt out of certain marketing communications

Requests may be submitted using the contact information below.

THIRD-PARTY SERVICES

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of those third parties.

CHILDREN'S PRIVACY

Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children.

INTERNATIONAL USERS

By using our services, you acknowledge that your information may be processed and stored in countries other than your own, including the United States.

CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

CONTACT US

If you have questions regarding this Privacy Policy or your personal information, please contact us:

Velvourn

Email: velvoran.co@gmail.com